Error Message:
You received a Error message
on your Windows Phone regarding an update:
An update is
available.
Updates can make your phone work better and add new features. They can make your phone more secure, too. To learn more and install this update, connect your phone to your computer. This message indicates that a newer version of the software for your Windows Phone is available. More information about this update can be found on webpage: Phone updates FAQ. (http://www.microsoft.com/windowsphone/en-us/howto/wp7/basics/phone-updates.aspx) If you have problems installing the updates, see the links below. |
Resolution:
Online
solution (http://ambassadors.xbox.com/en-us/pages/xbox-live/troubleshoot/wp-install-errors-wizard.aspx)
is available to resolve this problem.
|
Install or update the
Zune software on your computer and connect your phone
You receive an error
during the update
Additional
troubleshooting steps
Install the Zune
software on your computer and connect your phone
The Zune or Windows
Phone Connector software is required to be installed on your computer to
perform the update. If you don't already have it, install this software on your
computer:.
- Download and install the Zune software for the PC (http://go.microsoft.com/?linkid=9753463)
- Download the Windows Phone Connector for the Mac (http://go.microsoft.com/fwlink/?LinkID=208550)
If you already have Zune software installed on your PC, make sure that it's
updated to the current version:
1. Disconnect your Windows Phone from your
computer and start the Zune software.
2. Click Settings, click Software,
and then click General.
3. Under Software Updates, click Check for
updates.
4. Follow the instructions to install any updates
and then reconnect your Windows Phone to your computer by using the USB
cable that was included with your phone.
Once the Zune software is installed and updated, connect your phone:
·
Connect
your phone
Make sure that you are
using the USB cable which was included with your phone. Do not use a USB hub or
ports on the front of your computer.
·
If
your phone is not detected, restart it
To restart your Windows Phone, press and hold the Power button
To restart your Windows Phone, press and hold the Power button
until you see Slide down to power off,
then flick down. After it’s off, press
to turn on your phone again.
If this restart sequence doesn’t work for your phone, try one of the following options:
If this restart sequence doesn’t work for your phone, try one of the following options:
o
Press and hold the Power
button
for 10 seconds. After it’s off, press
to turn on your phone again.
o
If your phone has a
replaceable battery, remove and reinsert the battery located under your phone’s
back panel. Then press
to turn on your phone again.
If your phone is still not detected, try the additional troubleshooting in our step-by-step Windows Phone Device Detection Solution:
Online Solution
Online solution(http://ambassadors.xbox.com/en-us/Pages/xbox-live/troubleshoot/wp-device-detection-wizard.aspx) is available to resolve this problem. |
